Monday, April 10, 2017

United's staff memo makes the internet even angrier—yes, that's possible

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The CEO of United Airlines wants his employees to know the company made a huge mistake, and he's really sorry about it. 

Lol, just kidding. In a staff memo, Oscar Munoz called the passenger seen being dragged off a plane in disturbing viral videos "disruptive and belligerent" after they "politely" asked him to "deplane." Ultimately, the crew was "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight."

That's funny, because it looked like a paying customer was removed against his will by several men who left him bloodied, as terrified passengers screamed at them to stop. The passenger was being removed because United overbooked the flight and no one would volunteer to get off to make room for employees who needed a ride. Read more...

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from Ann Cooper

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